A New Customer Focused Library

Anythink Library in Adams County, Colorado are changing the model of libraries: “Some of the dramatic shifts they’ve made:

Elimination of fines
Elimination of Dewey Decimal system

But most dramatically, they’ve moved from their core brand — books — to a customer-focused experience.  In their words: “Anythink is a new style of library that offers memorable experiences and transformations for its customers,” says Rangeview Library District director Pam Sandlian Smith. “Anythink is a place where you can find more than just books; you can play video games, download audio books right to your iPod, read quietly by a fireplace, or interact with information – not just be a passive recipient of it. ”

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